Welcome to Tokaion Benny. By accessing or purchasing from our website (tokaionbenny.org), you agree to be bound by the following terms and conditions.

# 1. Product Disclaimer (Ceramics) Due to the nature of the ceramic firing process, variations in glaze thickness and kiln temperature may result in unique effects for each piece. Every item is handcrafted, and minor irregularities are part of the artistic process. **Disclaimer:** We are not responsible for variations in the final appearance (e.g., color intensity, texture, or pattern placement) or non-human-caused damage resulting from the firing process. Each piece is unique, and these variations are not considered defects.

# 2. Refund and Exchange Policy We take great care in packaging our products to ensure they arrive safely. * **Contact Us:** For all inquiries regarding refunds or exchanges, please contact us at **bennytokaion@gmail.com**. * **Damaged Items:** If your order arrives damaged due to transit, please contact us immediately at **bennytokaion@gmail.com** within 48 hours of delivery, including photos of the damaged item and the original packaging. We will assess each case individually. * **General:** Due to the handmade nature of our ceramics, we do not accept returns or exchanges based on personal preference or the natural variations described in Section 1.

# 3. Order Processing All orders are subject to availability. We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information.

# 4. Intellectual Property All content, images, and designs on this website are the intellectual property of Tokaion Benny. You may not reproduce, distribute, or use any materials from this site without our express written permission.

# 5. Contact Information If you have any questions or concerns regarding our terms, please reach out to us at: * **Email:** bennytokaion@gmail.com